It is important that we keep your information accurate and up-to-date and so in return, we ask you to:
Other links within this website to other websites are not covered by this policy.
The Royal Mint Museum consists of the below listed companies.
Any Personal Data provided to, or gathered by, The Royal Mint Museum (this includes www.royalmintmuseum.org.uk) is controlled by The Royal Mint Museum incorporated and registered in England and Wales with company number 07105875 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT. The Royal Mint Museum is also a registered charity with charity number 1138877.
Information Commissioner’s Office Registration Number: ZA324180.
VAT Registration Number: GB 991 2251 18
Any Personal Data provided to, or gathered by, The Royal Mint Museum Services Limited is controlled by The Royal Mint Museum Services Limited incorporated and registered in England and Wales with company number 07106468 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.
Information Commissioner’s Office Registration Number: ZA320379.
For further information regarding this policy, please contact our Data Protection Officer at the above listed address or using the following telephone or e-mail address:
Personal Data is any information identifying you or information relating to you that allows us to identify you. This can be either directly or indirectly from that data alone or in combination with other identifiers we possess or can reasonably access.
Personal Data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behaviour.
Personal Data includes special categories of Personal Data and pseudonymised Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed.
Special categories of Personal Data is information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and Personal Data relating to criminal offences and convictions.
Pseudonymisation or pseudonymised is the replacing of information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is kept separately and secure.
The types of Personal Data that we collect include name, age/date of birth, contact information, user activity details and user preferences, device details, electronic identification data including IP address and information collected through cookies, credit and debit card information and payment details, contractual details including goods and services provided, copies of documents you provide to prove your age or identity, and your image which may be recorded on CCTV if your visit us.
We do not gather any special categories of Personal Data.
We do not routinely collect Personal Data about children under 16. There are a limited number of activities that we undertake which may involve the collection of children’s’ Personal Data, for example competition entries and photo/video permission forms. Where children’s’ Personal Data is processed it will be done so with the consent of whoever holds parental responsibility of the child.
For further information on the types of Personal Data that we hold on you, please contact us.
We collect Personal Data, for example, when you visit any of our websites or locations, when you contact us with enquiries or become involved with us in another way, for example, seeking information, historical and coinage advice, entering a competition, or making a donation to us.
We collect and process your Personal Data based on one or more of the following reasons / legal bases:
We have a legitimate interest (and in some cases a legal obligation) to process Personal Data in order to better understand our customers. To do this we may combine the data that we collect directly from you from your interactions with The Royal Mint Museum, with data that we obtain from third parties.
We also have a legitimate interest, for example, to help ensure that we provide information, products and services that are most relevant to the interests of our customers.
We will not reuse your Personal Data for a new purpose other than for what it was originally collected, unless the new use is compatible with the original purpose for which the Personal Data was collected, we have notified you of the new use and given you a reasonable opportunity to object to it, or the new use is otherwise permitted or required by law.
Please note that if you do not share your Personal Data, we may not be able to provide you or have to stop providing you with the information, products or services that you have requested.
For further information on how and why we have collected your Personal Data, please contact us.
When you visit our websites your IP address (the internet address of your computer) is logged to track your session. This is automatically recognised by the web server and is used for system administration and to provide statistics, which The Royal Mint uses to evaluate use of the site.
Cookies are small text files made up of letters and numbers that are stored on your computer, tablet or mobile device when you visit particular webpages.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the payment services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Your computer, tablet or mobile device will need to accept cookies to enable online shopping and the personalised features found on our websites.
Your browser can be used to restrict, block or delete cookies from royalmint.com or any other website, if you would prefer this. This differs from browser to browser, please consult your web browser’s ‘help’ documentation or alternatively you can visit www.aboutcookies.org for more information on how you can delete and control the cookies that are stored on your computer.
The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.
Cookies store a generated ‘key’ which is associated with all this information.
We also use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our advertisement management partners. These files enable our partners to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with our partners.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
|Google Tag Manage||
Google Tag Manager is a tag management system that allows you to quickly and easily update tags
|Google Adwords conversion pixel||
AdWords conversion tracking shows you what happens after a customer clicks on an ad –
Dynamic re-marketing allows you to show previous visitors ads based on products or services that
Google Analytics audience reports provide insight into characteristics of a company's website users.
|Yahoo DOT tag||
Dot Tags are Yahoo's universal tracking tag. DOT tags are used to track performance and optimise
Yahoo Analytics is a web analytics service offered by Yahoo that tracks and reports website traffic to
DoubleClick is a business owned by Google which develops and provides internet ad serving services.
BingAds is a service that provides Pay Per Click advertising on both Bing and Yahoo! Search engines.
Formally known as DC Storm, Rakuten Attribution arms digital businesses with performance
iPerceptions is a tool that makes it easy for businesses to collect client feedback and measure them
Rakutan Linkshare is an affiliate marketing service provider that connects advertisers to publishers to
Hotjar is a powerful tool that reveals the online behaviour and voice of website users using heatmaps, surveys, polls and visitor recordings. Hotjar can be used to improve a site's user experience and performance/conversion rates. For more information visit: https://www.hotjar.com/
Monetate is an optimisation and personalisation platform that can be used to improve the customer
Crazy Egg is an online application that provides eye tracking tools such as a heat map, scroll map, overlay, and confetti to track a website's operation. For more information visit: https://www.crazyegg.com/
Qualaroo is a real time feedback platform that enables companies to gain valuable insights from their prospects and customers through customer decision analysis.
Ethnio is an research recruiting tool for intercepting people that use your interface from your web site or app, and then conducting some kind of research with them - moderated or automated. For more information visit: https://ethn.io/
|Facebook Pixel||Facebook pixel is an analytics tool that helps measure the effectiveness of Facebook advertising. For more information visit: https://www.facebook.com/business/help/742478679120153|
When you visit our websites you may notice some cookies that aren’t related to us. If you visit a web page that contains content which is embedded from other websites, for example YouTube or Vimeo, you may be sent cookies from these sites. We do not control these cookies and we would suggest that you visit these sites to view information about their cookies and how they are used.
We do have relationships with select suppliers who may also set cookies during your visit to be used for marketing purposes, such as showing you our products depending on what you seem to be interested in.
If you share our content with friends through social networks – such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
We do not sell, rent or otherwise trade your Personal Data with others. While most of our work is done by our employees who access your Personal Data directly from our systems which are under our direct control, we do use third-party service providers to perform certain functions on our behalf.
We have listed below examples of the kind of third- party service providers that we work with. We have also listed examples of the types of information that they may have access to and reasons that we may need to share your Personal Data with them.
Order Fulfilment would have access to your personal data including contact information and the goods and services requested. The purpose for this type of transfer being to prepare and deliver the products and/or services that you have requested.
Payment Processing would have access to your personal data including contact information, credit/debit card information, and payment details. The purpose for this type of transfer being to process your payment for the products or services provided.
Professional Services would have access to your personal data including contact information. The purpose for this type of transfer being to ensure our compliance with our legal obligations (including anti-money laundering and counter-terrorist financing verification), to assess your suitability for credit (if you have applied for an interest free account)
Communications and Marketing would have access to your personal data including contact information. The purpose for this type of transfer being to send you information regarding our products and services, analysing data (including removing repetitive or out of date information from customer lists) and providing marketing assistance.
IT Support would have access to the personal data in our custody with which we require support. The purpose for this type of transfer being to resolve IT issues in order to provide the products and services that you have requested.
Data Storage would have access to all the personal data in our custody. The purpose for this type of transfer being to provide us with secure data storage and back-up.
Such companies and individuals will only have access to the personal data needed to perform these functions, they may not use it for any other purposes and are required to process the data in accordance with data protection laws and regulations applicable in the United Kingdom.
For further information on which service providers may have access to your personal data, please contact us.
Please note that if we are requested by the police, government, regulatory, or other body investigating suspected illegal activities to provide your personal data and/or user details, we are entitled to do so.
It may sometimes be necessary to transfer your personal data overseas. When this is needed your personal data may be transferred to countries or territories outside of the EEA. Any transfers made will be in full compliance with all aspects of the data protection laws and regulations applicable in the United Kingdom.
We may only transfer your personal data outside the EEA if one of the following conditions applies:
For further information on which countries your personal data may be transferred to and the specific safeguards that are in place, contact us.
We keep your Personal Data for as long as we need it to satisfy our business and legal requirements; normally this is no longer than 12 months after you cease holding a customer account. Once the Personal Data is no longer required, it is either deleted or anonymised.
Where you have shared your experiences working for The Royal Mint Museum or The Royal Mint (including audio, photographic, video and written records) these will be held permanently as part of our historical archives.It is important to note that all employees at The Royal Mint Museum follow an organisation-wide security policy. Only employees authorised are provided access to Personal Data and these employees will have agreed to ensure confidentiality of this information.
Unless subject to an exemption, you have the following rights with respect to your Personal Data:
The majority of the Personal Data that we collect is collected directly from you, in which case you are responsible for its accuracy. We encourage you to tell us as soon as possible if there are any changes to your Personal Data, such as a new address. When information is found to be inaccurate, either through our own checks or following a communication from you, it is updated.
You can update your Personal Data at any time by contacting us using the following information:
Please note that it may take up to 48 hours (during working days) to update your details.
For further information regarding this policy, to access your Personal Data, request that it be deleted, or ask for it to be transferred to another organisation, please contact the Data Protection Officer by using the above mentioned contact details.
If you are dissatisfied with the handling of your Personal Data or how we have responded to a request to exercise your data subject rights, you have the right to ask for an internal review. An internal review will consider whether or not your Personal Data and/or request were handled appropriately, in line with applicable data protection laws and regulations.
Internal review requests should be submitted to the Data Protection Officer by using the contact information above. Internal reviews will be carried out by the Finance Director. We aim to respond within 20 working days of the receipt of the request for an internal review.
If you are dissatisfied with the outcome of the review, then you may seek a review by the Information Commissioner’s office, which has the powers to uphold or overturn the decision. Please see ICO contact information below. The Royal Mint will abide by the decisions of the ICO, unless it considers itself to have grounds for an appeal to the First-Tier Tribunal (Information Rights).
Last Updated: 23/05/2018